Business Etiquette in India: Practical Tips for Success

Working in India can be rewarding, but the way you act matters a lot. Knowing the right customs helps you build trust and avoid awkward moments. Below are the most useful habits you can start using right away.

Common Greetings and Communication

When you meet someone for the first time, a firm handshake is the norm, but many people also use the traditional "Namaste" – palms together, a slight bow. Follow the lead of your host. If they go for a handshake, do the same; if they fold their hands, mirror that.

Address people by their title and last name unless they tell you otherwise. "Mr. Patel" or "Dr. Singh" shows respect. Using first names too quickly can be seen as too familiar.

Talk in a calm, polite tone. Indians often avoid direct confrontation, so soften negative feedback with phrases like "I see your point, but..." or "Maybe we could try...". This keeps the conversation friendly and productive.

Email etiquette is similar. Start with a proper greeting, keep the message concise, and close with "Thank you" or "Best regards". Reply within 24‑48 hours – quick responses are appreciated.

Meeting and Dining Manners

Arrive on time, but expect the meeting to start a few minutes late. Being a few minutes early shows respect, while being late can damage your credibility.

Bring business cards and exchange them with both hands, presenting the card face‑up so the other person can read it. Take a moment to look at the card before putting it away.

During meetings, listen more than you speak. Nodding shows you are paying attention. When you have something to add, wait for a pause, then speak clearly.

If you are invited to a business lunch, wait for the host to suggest where to sit. Use the right hand for eating, as the left hand is considered unclean for food. Try a bit of every dish – it signals respect for the host's hospitality.

When the meal ends, thank the host and say you enjoyed the food. A short comment like "The biryani was excellent" goes a long way.

Follow‑up after the meeting with a brief thank‑you email summarizing key points. This reinforces your professionalism and keeps the momentum going.

By using these simple habits, you show that you respect Indian culture and are serious about doing business. Small gestures add up, building stronger relationships and smoother negotiations.

Remember, consistency matters. Practice these tips in every interaction, and you'll find Indian colleagues more open, collaborative, and supportive.